At National DigiPrints, we are committed to delivering your products and services in a timely and efficient manner. Please review our Shipping and Delivery Policy to understand how we handle shipments, delivery timelines, and related processes.
1. Order Processing Time
Once you place an order with National DigiPrints, our team works to process your order as quickly as possible. Standard order processing time is 1-3 business days, depending on the nature of the product or service requested. After processing, we will notify you of the estimated delivery date.
2. Shipping Methods
We offer various shipping methods depending on your location and the product ordered. Our available shipping methods include standard and expedited shipping.
3. Shipping Costs
Shipping costs are calculated based on the delivery address and the size, weight, and type of product being shipped. You will see the shipping cost during the checkout process before completing your purchase. We aim to offer competitive and transparent shipping fees.
4. Delivery Time
The delivery time depends on your location and the shipping method selected. Below are estimated delivery times for various regions:
- Domestic Shipping (Within India): 5-7 business days for standard delivery and 2-3 business days for expedited delivery.
- International Shipping: Delivery times vary based on the destination country but generally range between 7-14 business days.
These timelines are estimates, and delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or third-party carrier issues.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive an email notification containing the tracking number and carrier details (if applicable). You can use this tracking information to monitor the status of your shipment.
6. Order Delivery and Acceptance
Please ensure that you or someone at your delivery address is available to accept the package. If the package cannot be delivered due to an absence or incorrect address, the delivery service may attempt redelivery or return the package to us, and additional shipping fees may apply for re-delivery.
7. Shipping Restrictions
We currently ship to most regions within India and select international locations. However, certain locations may be restricted due to logistics or service limitations. If your address is outside our standard shipping zones, we will contact you to discuss possible delivery alternatives or offer a refund if delivery is not feasible.
8. Damaged or Lost Shipments
We take great care to ensure that your products are securely packaged to avoid damage during transit. However, if you receive a damaged or defective product, please contact us within 7 days of delivery, and we will resolve the issue by offering a replacement or refund.
If your shipment is lost or delayed, please contact us, and we will work with the shipping carrier to locate your package or offer alternative solutions.
9. Shipping to Multiple Addresses
Currently, we process orders with a single shipping address per order. If you need products sent to different addresses, you will need to place separate orders for each destination.
10. International Orders and Customs
For international shipments, please be aware that customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for any applicable charges before placing an order. National DigiPrints is not responsible for any delays caused by customs processing.
11. Shipping Policy Updates
We may update our Shipping and Delivery Policy periodically to improve our services or in response to changing circumstances. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.
12. Contact Us
If you have any questions or concerns regarding shipping or delivery, please reach out to our customer support team:
National DigiPrints
Email: [email protected]
Phone: +91-9911105183
Address: 1, 2 & 101 AKD Tower, Sector-14, Gurgaon, Haryana, India