At National DigiPrints, we strive to provide the best products and services to our customers. However, we understand that there may be situations where you need to request a refund or return. Please read our Refund and Returns Policy carefully to understand how we handle such requests.
1. Refunds
We offer refunds for certain products and services under specific conditions. The eligibility for a refund depends on the nature of the product or service purchased and the circumstances surrounding the request. Refunds are generally credited within 7-10 business days after approval.
Conditions for Refunds:
- Incorrect or Damaged Products: If you receive an incorrect or damaged product, we will offer a full refund or replacement, depending on the circumstances.
- Service Issues: If the service provided does not meet the expectations outlined at the time of purchase or has been completed incorrectly, we will review the issue and may offer a refund or rework the service as per mutual agreement.
- Non-Delivery: If the product or service has not been delivered within the agreed-upon time frame (unless delayed due to circumstances beyond our control), a refund may be requested.
Refund Process:
- To request a refund, please contact our customer support team at [email protected] with your order details, including the reason for the refund request.
- Our team will review your request and, if eligible, process the refund.
2. Returns
We accept returns for physical products only, and the return request must be made within 14 days from the delivery date.
Conditions for Returns:
- The product must be unused and in its original condition, including packaging.
- Customized or personalized items, as well as digital products or services, are not eligible for return unless defective or not as described.
Return Process:
- To initiate a return, please contact our customer support team at [email protected] to obtain a Return Authorization.
- Once approved, you will receive instructions on how to return the product to us. The cost of return shipping is typically borne by the customer unless the return is due to our error (e.g., incorrect or damaged products).
- Upon receiving the returned item and inspecting its condition, we will issue a refund to the original payment method, minus any applicable return shipping fees.
3. Non-Refundable Items
The following items are not eligible for a refund or return:
- Digital services or products, including any downloadable content.
- Customized or personalized products that have been specifically made to your specifications.
- Items returned after the 14-day return window.
4. Cancellations
You may cancel your order before it has been processed or shipped. If the order has already been processed or shipped, we may not be able to cancel it. In such cases, you can return the product for a refund as per the return policy.
5. Processing Times
Once a refund or return request has been approved, we will process the refund or return as quickly as possible. Refunds may take up to 7-10 business days to appear on your payment method, depending on your bank or payment provider.
6. Contact Us
If you have any questions or need assistance with a refund or return, please reach out to our customer support team:
National DigiPrints
Email: [email protected]
Phone: +91-9911105183
Address: 1, 2 & 101 AKD Tower, Sector-14, Gurgaon, Haryana, India